Privacy Policy
Last Updated: 07/25/2024
At Upstate Energy, we are committed to protecting your privacy. We operate https://www.upstate-energy.com the Upstate Energy mobile app, and other related portals. We are the sole owner of all information collected through these sites. We take steps to ensure that any information you provide is kept secure and used only for the purpose for which you provided it. Our Privacy Policy outlines how we collect, use, and protect any personal information you provide to us.
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INFORMATION GATHERING
Upstate Energy collects non-personally identifying information such as IP address, cookie information, page(s) visited, browser type, referring site, and similar data. This information is used for website, account portal or mobile app traffic and user behavior reports, which may be shared with staff, vendors, business partners, or the public. We also use this data to identify modifications that will enhance the visitor experience. We take your privacy seriously and will never share your personal information without your consent.
IDENTIFYING INFORMATION
At Upstate Energy, we are committed to providing our customers with safe, reliable, and sustainable energy solutions. We do not collect personally identifiable information unless it has been provided voluntarily. This may include your name, address, phone number, account number, credit card or bank information, and purchase history, among other information which may be used to directly identify you. We do not sell or rent your personal information to third parties for financial gain in the ordinary course of doing business.
At Upstate Energy, we are committed to protecting your personal information. We may use your information to secure your account information, provide products or services, fulfill orders, respond to requests, or provide additional services. By registering with our website, account portal or mobile app, submitting forms or otherwise providing your information to Upstate Energy, you authorize us to contact you regarding promotions, new products and services, company news, and other messaging. Should you wish to be excluded from these communications, please submit your request in writing or via email to privacy@upstateenergy.com.
PROTECTION OF YOUR INFORMATION
Upstate Energy is committed to the security of your Personal Information. We strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. We may require a user name and password for you to access certain sections of the website, account portal or mobile app. Upstate Energy does not disclose that information to third parties. Your password is encrypted and Upstate Energy does not have access to it. As such, you are responsible for the security of your password. Automated mechanisms have been put into place to enable you to reset a lost or forgotten password, provided you are able to appropriately confirm your identity as the account holder.
THIRD PARTY WEBSITES
At Upstate Energy, we understand that you may use third-party websites to learn more about our services. However, we cannot guarantee the security, accuracy or privacy of any third-party websites. We strongly recommend that you review the privacy policies of any websites visited and that you exercise caution when providing personal information. It is our intention that any website linked to from our domains upholds similar stringent privacy policies to protect your personal information, but we make no claim or warranty as to the safety and security of any website, business or digital platform not managed or owned by us.
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LEGITIMATE BUSINESS PURPOSES
Upstate Energy may share your Personal Information with employees, contractors, subsidiaries and affiliated organizations in the course of legitimate business purposes in order to: fulfill requests or orders, provide customer service, or maintain the operations of the website, account portal or mobile app. Upstate Energy will disclose Personal Information in response to a subpoena, court order or government request, or as otherwise required by federal or state law; or if Upstate Energy believes in good faith that disclosure is reasonably necessary to protect the company, third parties, or the public at large.
REVIEW AND EDIT YOUR PERSONAL INFORMATION
At Upstate Energy, we take your privacy seriously. We collect only the necessary Personal Information needed to provide our services to you. You have the right to review a copy of the Personal Information collected by Upstate Energy and request that it be corrected or deleted. If you would like to review, correct, or delete your Personal Information, please contact us at the address or phone number listed on our website. We will respond to your request within 30 days.
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PRIVACY POLICY CHANGES
Our Privacy Policy may be changed at any time, and at Upstate Energy's sole discretion. We expect any changes to be minor. Updated policies will be displayed on this page, and we recommend that you periodically check this page for changes. Your continued use of the site, app and portal after any change in this Privacy Policy constitutes your acceptance of the change.
CONTACT US:
Upstate Energy
1950 Route 32
Modena, NY 12548